Tenniswarehouse.com.au :: Tennis Racquets, Ball Machines, Stringing & More!


Please select from one of our frequently asked questions:

 
Q. How much does it cost to send my goods?
A. We calculate postage of your goods according to how much you order. The weight and shape of the goods are also a factor. A rough guide for your convenience: Our minimum amount is $2, and you can post 10 grip packs for $6 or 1 - 2 racquet(s) will normally cost $10 by courier or $15 for Australia Post. Generally if you live in a metropolitan area Courier is most reliable and for the more remote areas we recommend you use Australia Post. Some items we are unable to send via Australia Post. We will contact you if this is the case. 

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Q. What is the refund policy of Tennis Warehouse Australia?
A. Provided you have not used your racquet or product & it's in exactly the same condition as when we sent it to you, we are happy to refund your money if it is returned within 30 days. After 30 days, we will offer you a store credit.  A tennis racquet or product cannot be returned if you simply change your mind after hitting with the racquet or using the product, so please choose carefully! You must send the racquet/product back to us and postage is at your own cost.

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Q. What is the warranty policy of Tennis Warehouse Australia?
A. All tennis racquets come with a manufacturers warranty which is usually 1 year. Provided the damage to the tennis racquet falls under the manufacturers terms and conditions Tennis Warehouse Australia will organise your racquet to be replaced for you. To enquire about individual manufacturers warranties please click contact us below.

To organise your replacement, you need to send the racquet back to us & postage is at your own cost. When we receive your racquet we will pass it onto the manufacturer to analyse and if it falls under the manufacturers terms and conditions for replacement, we will send you a replacement. Please note that generally the racquet will be unstrung and we do not provide warranty coverage for string.

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Q. How do I pay for my purchases?
A. Once you add items to our shopping cart you are directed to a secure online payment facility. Here you can enter your credit card details and pay for your purchases. However, if you would prefer not to pay by credit card you can select to:

1. Deposit the money into our account.
2. Pay COD (Cash on Delivery)
3. Send us a cheque
4. Request we contact you for your credit card details.

Alternatively, you can call us during business hours on (03) 9418 3934 and place your order with your credit card handy. You may also send us an email and specify how you would like to pay. If you choose Direct Deposit or COD, we have more information:

Direct Deposit: If you are not comfortable paying online, you can deposit the money directly into our bank account. Send us an email letting us know what you want & how you intend to pay, then deposit the money into our account (you can wait for confirmation from us but it may slow your order down slightly). Once we confirm the money is in our account, we will send your goods out. The time frame will be between 2 days & 2 weeks depending on if we have the stock. Our details are:

Account Name: Tennis Warehouse Australia
Bank: Westpac
BSB: 033 048
Account Number: 210 980

Please remember to use your name as a reference so that we know it's from you!

COD: Another option is cash on delivery. We can send you your goods via Australia Post & you only pay for it when you collect it. Postage is quite a bit more expensive when done this way (average cost for COD is $25-$30).

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Q. How do I choose the right grip?
A. For detailed instructions on determining the correct grip size, please click here.

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Q. How do I demo a racquet I am interested in?
A. Tennis Warehouse Australia offers our Melbourne customers the opportunity to demo racquets. These are available in our Fitzroy store and we have a hitting wall for you to narrow down your selection.
 
Please note that we do not send demo racquets interstate.

 

Q. Does my purchase include GST?
A. All purchases from Tennis Warehouse include 10% GST. We provide all of our customers with a tax invoice receipt which details the GST.

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Q. What if I don't have a credit card?
A. If you don't have a credit card and would still like to place an order from Tennis Warehouse Australia you can do so by depositing the money directly into our bank account or paying COD.

Direct Deposit: Send us an email letting us know what you want & how you intend to pay, then deposit the money into our account (you can wait for confirmation from us but it may slow your order down slightly). Once we confirm the money is in our account, we will send your goods out. The time frame will be between 2 days & 2 weeks depending on if we have the stock. Our details are:

Account Name: Tennis Warehouse Australia
Bank: Westpac
BSB: 033 048
Account Number: 210 980

Please remember to use your name as a reference so that we know it's from you!

COD: Another option is cash on delivery. We can send you your goods via Australia Post & you only pay for it when you collect it. Postage is quite a bit more expensive when done this way.

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Q. Is it safe to pay by credit card online at Tennis Warehouse Australia?
A. Tennis Warehouse Australia uses 128 bit encryption for our credit card facility. You can check the safety on your browser by looking for a small padlock in the corner. If you are still concerned please email us your order by clicking on contact below and we will arrange to take your credit card over the telephone.
Q. How can I track the progress of my order?
A. We have an email address which you can email to enquire about the progress of your order. Please click here to email us now.
 
Q. What are the conditions of purchase?
A. Once you place an order for goods this will be confirmed by either email or a telephone call. Tennis Warehouse Australia does not guarantee the availability of a product we have advertised, however we will immediately notify you if we are unable to provide you the product you have ordered.
 
Q. Can Tennis Warehouse Australia get Nike apparel or shoes?
A. Unfortunately we are unable to get any Nike products. Your best bet is to try a Nike factory outlet.
 

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