Just a quick e-mail to thank-you for your service over the last year. I have used most of your services, having shopped in person, used demo racquets and purchased via post, I am able to recommend your service to anyone.
Your service standard and delivery is exceptional and therefore I would tell anyone considering using your services to do so with full confidence.
Steve
I've just received two mFils and they look very good! Thanks very much. Seriously, this is one of the best customer service experiences I've had in Australia, and I am really impressed with how things have been dealt with since I ordered the racquets. I'll try them very soon and hopefully my game improves.
Akihito - Holt, ACT
Just a quick email to say thankyou very much for all your help. I have purchased a range of different products from you over the past year and all have been fantastic. Your service, assistance and speed of deliveries should be commended. Outstanding.
Thank you very much and i'll look forward to purchasing other items from you in the future.
Anthony
Just received the items today. Here is some feedback:
Excellent communication - All of my email were replied either straight away or 30 min after I had sent the emails.
Very friendly - Wes was very friendly. Always gave the answers that I needed. Very polite.
Very Fast postage - Paid one day, TWA received the next, I received the items the day after.
Overall, TWA is one of the best online stores I have purchased from. Well Done!!!
Andrew Truong - Wanniassa, ACT.
Best way/place to buy tennis goods by far. Very good prices and even better customer service. Ordered late friday night, sent out monday and recieved early tuesday as you predicted. Thank you so very much.
Tom White - Mornington Peninsula, Victoria.
My racquet arrived yesterday as you predicted. I have bought quite a few things over the internet. However, your attention to my initial enquiry and subsequent order is the most efficient and friendly service I can recall. Thank you very much.
Phillip - Sapphire Beach, NSW
Thank you for your email. I'd like to also add that I have been very impressed with the constant flow of information your company has sent through to me regarding the tennis rackets. The service has been second to none. I will definitely be recommending your company to people I know who are looking at purchasing rackets online and wanting to deal with a professional / efficient company
Bella - Leinster, WA
Just a quick email to let you know I received my purchase the very next day. Very impressive! I have been using the Tretorn balls you recommended and have been very happy so far. Thankyou very much for your prompt service and assistance.
Jamie - Traralgon, VIC
Thank you for your reply, your email has been received with much appreciation. I would like to say it has been great interacting with your company and I thoroughly enjoy the exceptional level of customer service. I look forward to receiving the delivery soon.
Joseph - Perth, W.A.
I wanted to take this opportunity to express how helpful and friendly Cathleen was yesterday and her extensive knowledge of your store proves that she is an asset to your company.
Nattu - Hamilton Island, QLD
Thank you sooooo much for your help. It turned up this afternoon! I've recommended you to everyone up here in Alice! Thank you again!
Rebecca - Alice Springs, NT
Thank you very much for your prompt reply. In fact all your responses each time have been both prompt and helpful. A great way to run a business!
Steve - Wyndham Vale, VIC
Thank you for forwarding the order so promptly. I received it in good order.
Matthew - Figtree, NSW
Excellent service and very quick prompt postage. Thanks very much. I will use you again for my tennis gear.
Damien - Wollongbar, NSW
Thank you very much for your professionalism.
Kerrie - Benowa, QLD
Wonderful!! Thanks for your speediness.
Radek - Knoxfield, VIC
Have received goods, thanks for your speedy service.
Scott - Pagewood, NSW
Just want to say thanks for your quick delivery of my new Babolat Pure Drive Racquet and my Babolat Classic bag. I found your staff very polite and efficient.
Nicholas - Brisbane, QLD
Thank you so much for all the help and advice - really appreciate it all - really impressed with the service.
Kate - Auckland, NZ
Just a quick note to say thanks for your excellent service last week. (The racket works fine!)
Michael - Melbourne, VIC
I bought a racquet and bag from TWA and the service was excellent. I now get all my restrings done there and have recommended the company to my friends. Very helpful, friendly staff who really care about your tennis needs!
Shaun - Melbourne, VIC
If you believe we have provided you with good customer service and you wish to let us know, please email us... we love it!
