*The time frame listed below each Standard Post and Express Post denotes business days.
# Service to Township only.
**eParcel Express Post is not covered in the Express Post Guarantee.
Please Note: This table is too be used as a guide only. Timeframes are not exact and should not be relied solely upon. The table does not account for periods of strenuous load for Australia such as Christmas. For more accurate timelines please see AusPost Postage Calculator.If you experience a delay with receiving your parcel(s) we recommend you contact your local Australia Post outlet to see if they are holding it for you. Please also feel free to contact us if you would like us to assist you with tracking your parcel(s).
To organise your warranty claim, you need to fill in this form and send it along with the racquet or product back to us & postage is at your own cost. We recommend you use Australia Post and they offer a flat rate of $13.95 from anywhere in Australia for our customers: https://returns.auspost.com.au/twa-customer. Australia Post do not handle larger bulky items, so please contact us for assistance returning such products.
Once we receive your racquet or product, we will pass it on to the manufacturer to analyse and if it falls under the manufacturer's terms and conditions for replacement, we will send you a replacement (free return postage from us to you if you are an Australian resident - we will quote return postage to NZ customers before proceeding). Please note that generally racquets will be unstrung and we do not provide warranty coverage for string.
Sometimes warranty assessment can take 2-7 business days as we are required to pass your product on to the supplier. We always try to keep this time to a minimum and we appreciate your patience during this process. Please be aware that we cannot provide replacement racquets/products without approval from the manufacturer. If your racquet/product is approved for replacement but it is now discontinued, we will provide you with a suitable alternative model.
For warranty enquiries, please feel free to contact us.