Policies

Terms & Conditions

Introduction

Welcome to Tennis Warehouse Australia (TWA). By accessing or using our website, creating an account, or placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our site.

General Use

This website is owned and operated by Tennis Warehouse Australia. All content, including text, images, graphics, product information, and design, is the property of TWA or its suppliers and is protected by Australian copyright and trademark laws.

You may browse and use this site for personal, non-commercial purposes only. Any unauthorised use, including reproduction or modification of site content, is prohibited.

Account Registration

You may create an account to manage your orders and preferences. By registering, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

TWA reserves the right to suspend or terminate accounts at its discretion if misuse or fraudulent activity is suspected.

Product Information

We make every effort to ensure all product descriptions, specifications, images, and pricing are accurate and current. However, typographical or technical errors may occur, and we reserve the right to correct such errors or update information at any time without notice.

Please note that product colours may vary slightly depending on your screen or device settings.

Pricing & Payment

All prices are displayed in Australian Dollars (AUD) and include GST unless otherwise stated. For customers in New Zealand, prices may also be displayed in New Zealand Dollars (NZD) at the current exchange rate. Prices and availability are subject to change without notice.

Full payment is required before an order is processed. We accept a range of secure payment methods displayed at checkout. Tennis Warehouse Australia is not responsible for any additional bank fees, foreign transaction charges, or currency conversion differences.

Checkout & Order Acceptance

When you place an order, you are making an offer to purchase the selected items. You will receive an email confirming that your order has been received; this confirmation does not represent acceptance.

Acceptance occurs once payment has been verified and your order has been dispatched. We reserve the right to refuse or cancel an order if there are pricing or stock errors, suspected fraud, or issues with payment verification.

Promotions, Coupons & Gift Cards

From time to time, TWA may offer promotional codes, discounts, or gift cards.

• Promotional offers cannot be combined unless explicitly stated.
• Discount codes must be entered at checkout and cannot be applied retroactively.
• Gift cards are valid for purchases made through our website only and are non-refundable.

TWA reserves the right to modify or cancel promotions at any time without notice.

Shipping & Delivery

We aim to dispatch orders promptly from our Melbourne warehouse. Delivery times are estimates only and may vary by destination or due to factors beyond our control.

TWA is not liable for any delays once your order has been handed to the courier. For detailed information, please refer to our Shipping Policy.

Returns & Exchanges

We want you to be satisfied with your purchase. If you need to return or exchange an item, please refer to our Returns & Exchanges Policy for full instructions.

Returned products must be unused, in original packaging, and in the same condition as received unless deemed faulty.

Warranty

Most products are covered by a 1-year manufacturer’s warranty, unless otherwise stated. Warranty coverage applies only to products purchased through authorised channels and used as intended.

For more details, please refer to our Warranty Policy or contact our team at [email protected].

Limitation of Liability

To the extent permitted by law, Tennis Warehouse Australia will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

Our total liability for any claim is limited to the purchase price of the product in question.

Security & Privacy

We use secure payment gateways and SSL encryption to protect your information. By using our website, you consent to our handling of your data as outlined in our Privacy Policy.

Third-Party Links

Our website may contain links to external websites for convenience. These links do not imply endorsement, and TWA is not responsible for their content, accuracy, or privacy practices.

Changes to Terms

Tennis Warehouse Australia reserves the right to update or modify these Terms & Conditions at any time. Changes take effect immediately upon posting to our website. Continued use of the site after any changes signifies acceptance of the updated terms.

Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes arising from the use of our website or purchases will be subject to the exclusive jurisdiction of the courts of Victoria.

Disclaimer

This website and its content are provided for general information purposes only. Tennis Warehouse Australia makes no warranties regarding product suitability, availability, or accuracy of information. Use of this site is at your own risk.

Last updated: October 2025